TERMS OF USE FOR THE PRESENT WEBSITE
GENERAL
The terms of use (“Terms of use”) set out in the present document apply to Vidavo’s applications and services and to other websites (collectively “Websites”) which are used, which grant permission or are managed by Vidavo on the condition that the websites have obtained previous written permission from Vidavo.
AMENDMENTS
We reserve the right, at our discretion, to amend, add or remove all or part of the Terms of Use at any time. Please review the Terms of Use periodically for any changes. The use of this Website after any modification of these Terms will constitute acceptance of such changes.
CATEGORIES OF USERS
This Website and the services Vida24 & Vidatrack are intended to be used by registered partners, clients, and the clients of partners and their relevant personnel, enrolled to the service vida24 & vidatrack, who may include:
- a) Citizens (patients or healthy individuals), who enter and monitor health data, receive notifications and communicate with healthcare professionals or caregivers
- b) Healthcare professionals: physicians, nurses, and other healthcare staff, who use the application to provide remote healthcare services and monitor citizens
- c) Caregivers, who use the application to support and monitor individuals requiring care
Users are required to have the appropriate authorization or consent when entering data on behalf of third parties.
TRADEMARK INFORMATION
The Vidavo logo is a trademark of VIDAVO. Without Vidavo’s prior written approval, you agree not to display or otherwise use Vidavo’s trademarks.
NON-MEDICAL ADVICE
The information provided via Vida24 & Vidatrack by Vidavo or its authorized partners, executives, employees, directors or collaborators must not be considered as medical advice and does not substitute professional medical advice provided by a qualified physician. The company does not provide medical advice, diagnosis or treatment.
Any medical guidance or information is provided exclusively by the healthcare professional, who bears full and sole responsibility for its accuracy, completeness and legality. The company bears no responsibility for the content or quality of medical services provided through the application.
Vidavo provides only the technological infrastructure (software, data storage, access) and does not participate in the medical act. Vidavo does not respond to specialized medical questions and does not make referrals to specific doctors. It only provides recommendations and suggestions based on official published guidelines concerning nutrition, physical activity and normal health indicator values. It also provides automated notifications and reminders, which may be modified by the treating physician.
IMPORTANT: Telemedicine applications such as Vida24 do not in any way substitute for physical medical and clinical examination. They provide an intermediate means of communication between patients and doctors for immediate and safe teleconsultations without physical presence. They do not replace emergency services and must not be used in cases requiring immediate medical intervention. In case of emergency, users must call their local emergency number (e.g. 112 in the EU) or seek immediate medical care at the nearest hospital.
MEMBER ACCOUNT, PASSWORD AND SECURITY
To access the service or services a username and password need to be entered. To create your account, you will need to address your request to Vidavo or Vidavo’s collaborator-client, through whom you receive the service, to start the process of activation of your account, for which you have full responsibility, and it is in your discretion to activate your access to Vidavo’s services.
You will receive the details to activate and create your password via the email you provided when you subscribed. Initially, you will receive an e-mail with the username and the instructions for activation of the account and in a second e-mail you will receive a security code which will enable you to proceed to the next step, which is the creation of the password. It is recommended to use strong passwords and never share your credentials with third parties.
You are responsible for maintaining the secrecy of the password and the other details of your account, and you have full responsibility for every action that is taken with the use of your password or account. You agree (a) to notify Vidavo immediately regarding any unauthorized use of your password or account and any other security breach and (b) to ensure that you have logged out completely from your account before the preset active session.
Vida24 has a preset deactivation time in case of continued inactivity (the website not being used). In addition, your access is disabled after 5 unsuccessful attempts to enter a username and password. Vidavo will not and cannot be considered responsible for any loss or damage which will be caused by your non-compliance with the Terms of Use.
MANAGEMENT OF PERSONAL DATA
Information on our Privacy Policy:
SECURITY
Vidavo applies appropriate technical, physical and organizational security measures to protect Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and from unauthorized or unlawful processing. Vidavo will promptly notify the client of any actual or potential security incident involving personal data.
RIGHTS - OBLIGATIONS OF USERS
The visitors accept, agree and stipulate that they will use the present website in a lawful and appropriate manner, additionally being subject to the laws regarding transmission of data from Greece to member-states of the European Union and third countries. Accordingly, by way of example and without limitation, visitors agree that they will not use the present website to:
A) Transmit or obtain access to content which:
- i) violates any third-party rights (e.g. intellectual and industrial property)
- ii) offends the personality of third parties (e.g. defamatory, racist)
- iii) is contrary to the law or principles of morality and trade practices
- iv) offends, in any manner, the private life and individual and social rights of third parties
B) Mislead anyone regarding the origin of the content of the present website, to harm, in any manner, the reputation of the owners or third parties, to jeopardize the security of their network, to prohibit any visitor from having access to the present website or any service accommodated by the network or the owners or to circumvent the inspection of their identification by them.
C) Install and promote, in any manner, any kind of unauthorized advertisement or electronic messages not requested by the receiver (spam), pyramid systems and any other kind of unwanted promoted content, as well as install and promote advertisements without the written consent of the owners.
D) Install, promote or/and share content including software viruses or any other electronic code, files or programs designed to infiltrate, destroy or restrict the function of any software or communications equipment or prohibit other visitors from using the present website.
In case of unlawful use or use that contravenes the present Terms of Use of this website, the visitors have an obligation to compensate the owners for any damage or loss of profit incurred. Not exercising rights arising under the present terms will not constitute a waiver.
SUSPENSION OR TERMINATION OF USE
Vidavo reserves the right to suspend or terminate a user’s access to the application in case of violation of the Terms, misuse of the service, or by request of a competent authority, without prior notice in cases of serious breach.
OBLIGATIONS OF THE COMPANY
Vidavo is obliged to provide the services that are agreed either based on a signed contract or permissions of use and to provide or cancel access according to the aforementioned terms or terms which are agreed through contracts.
WARRANTIES – DISCLAIMER OF LIABILITY
You have been notified and explicitly agree that: you assume full responsibility for the use of the website and services. The content and services are provided “as are” and “according to availability”. To the maximum degree permitted by the law in force, Vidavo explicitly disclaims all warranties, conditions and other terms, explicit or silent, including by way of example any silent term regarding marketability, satisfactory quality, not fit for a certain purpose and any term regarding the provision of services at a normal level of service and ability or regarding the non-infringement of intellectual property rights.
LIMITATION OF THE COMPANY’S LIABILITY
Vidavo provides no warranty or promise that (i) the services will meet your requirements, (ii) the services will by uninterrupted, timely, secure or infallible, (iii) the results which may be obtained from the use of the services will be accurate or reliable, (iv) the quality of the products, services, information or other materials which you purchase or acquire through the services will meet your expectations and that (v) possible software mistakes will be corrected. The download or other acquisition of any material using the services is performed at your discretion and you have sole responsibility for potential malfunctions of the system of your pc or the loss of data which is caused by the download of such material.
LIMITATION OF LIABILITY
You have been notified and expressly agree that Vidavo will not be responsible for any direct, indirect, circumstantial, exceptional or exemplary damage, including but not limited to damage from loss of profit, surplus value, use, data or other immaterial losses (even if Vidavo has been advised of the likelihood of such damages), which result from: (i) the use or inability to use the services, (ii) the cost of obtaining alternative goods or services which are purchased or acquired or messages received or transactions imported from the services or through them, (iii) unauthorized access to the transmissions of your data or their alteration, (iv) declarations or actions of any third party within the services, or (v) any other matter related to the services. You agree that regardless of any provision or law to the contrary, every claim or cause of action resulting from, or related to, the use of the services or the present terms must be notified officially within one (1) year from the creation of such claim or cause of action, otherwise it will be barred forever.
TECHNICAL SUPPORT
Vidavo provides support in relation to the use and function of the service, and the user may contact the company directly or through a collaborator-client from whom he/she receives the services.
GOVERNING LAW AND JURISDICTION
These Terms are governed by Greek law. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Courts of Thessaloniki, Greece. Use of the application is only permitted in jurisdictions where such use is not prohibited by local law.